Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with AVEMQRO.

This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, tracking and other important information regarding the delivery of your order.

1. SHIPPING DESTINATIONS

We currently ship to:

  • Switzerland
  • Germany
  • France
  • Spain
  • Italy

Available shipping destinations may change from time to time.

The destinations currently available for a particular order will be shown during checkout. If your country or region cannot be selected at checkout, we may not currently be able to ship to that destination.

2. SHIPPING COSTS

We currently offer Free Standard Shipping on eligible orders to the destinations listed above, unless otherwise indicated during checkout.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

The shipping option and cost displayed at checkout for your order will apply to that purchase.

3. ORDER PROCESSING

Orders are generally processed within up to 3 business days after payment has been successfully received and the order has been confirmed.

Business days generally exclude weekends and public holidays.

Processing times may occasionally be longer during periods of high demand, public holidays or due to circumstances outside our reasonable control.

Once an order has entered processing or fulfilment, we cannot guarantee that changes or cancellations can still be made.

If you need to change or cancel an order, please contact us as soon as possible at support@avemqro.com.

4. ESTIMATED DELIVERY TIME

After your order has been processed, the estimated transit time for Standard Shipping is generally:

5–15 business days

This estimated transit time does not include the order processing period of up to 3 business days.

Therefore, the total time between placing your order and receiving it may be longer than 5–15 business days.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier, customs procedures, local delivery conditions, public holidays, weather conditions, periods of high shipping volume and other circumstances outside our reasonable control.

Nothing in this section limits any delivery rights available to consumers under mandatory applicable law.

5. ORDER TRACKING

Tracking information will be provided when available.

Once your order has been shipped, you may receive a shipping confirmation containing a tracking number or tracking link that allows you to follow the delivery status of your shipment.

Please allow some time after dispatch for tracking information to become active in the carrier’s system.

In some cases, tracking updates may be delayed even though the shipment is already in transit.

6. THIRD-PARTY FULFILMENT

AVEMQRO may use third-party suppliers, fulfilment partners, logistics providers and carriers to prepare and deliver orders.

As a result, products may be shipped directly from third-party fulfilment locations.

The use of third-party fulfilment providers does not limit any responsibility AVEMQRO has toward customers under applicable mandatory consumer law.

7. CUSTOMS, VAT, TAXES AND IMPORT DUTIES

International orders may be subject to customs procedures, import VAT, duties, taxes or other charges depending on the destination and applicable law.

Where taxes, customs duties or other charges are collected by us, the relevant amount will be indicated where applicable during checkout.

Where such charges are not included or collected at checkout, additional amounts may be payable by the recipient to the carrier, customs authority or other competent authority.

AVEMQRO does not independently determine or control charges imposed by customs or governmental authorities.

Nothing in this section limits any obligation we may have under applicable law concerning the disclosure or collection of taxes, duties or other mandatory charges.

8. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • recipient name;
  • street and house number;
  • postal code;
  • city;
  • country; and
  • any other information necessary for delivery.

If you notice an error after placing your order, please contact us immediately at support@avemqro.com.

We will make reasonable efforts to assist you, but once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

Where permitted by applicable law, additional reasonable costs resulting from incorrect or incomplete shipping information supplied by the customer may be charged to the customer.

This does not apply to delivery problems caused by AVEMQRO, our fulfilment partners or the carrier in circumstances for which we remain legally responsible.

9. SHIPPING DELAYS

Occasional delays may occur because of circumstances outside our reasonable control, including:

  • carrier or logistics delays;
  • customs procedures;
  • severe weather;
  • public holidays;
  • high shipping volumes;
  • transportation disruptions;
  • governmental measures; or
  • other comparable logistical circumstances.

If your order appears to be significantly delayed, please contact us at support@avemqro.com with your order number.

We will assist you in checking the status of your shipment and, where appropriate, work with the relevant fulfilment or logistics provider to investigate the issue.

Nothing in this section limits any rights or remedies available under mandatory consumer law.

10. LOST SHIPMENTS

If tracking indicates an unusual delay or you believe your shipment may have been lost in transit, please contact us at support@avemqro.com.

Please provide your order number and any relevant tracking information.

We will investigate the issue with the relevant carrier or fulfilment provider and provide an appropriate solution in accordance with applicable law.

11. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, defective, incomplete, materially different from what you ordered, or you receive an incorrect product, please contact us as soon as reasonably possible at:

support@avemqro.com

Please provide:

  • your order number;
  • a description of the problem; and
  • photographs or video where reasonably appropriate.

We will review the issue and provide an appropriate remedy in accordance with applicable law and our Refund & Return Policy.

12. MULTIPLE PACKAGES

Products included in the same order may occasionally be fulfilled from different locations.

As a result, your order may arrive in multiple packages and different packages may be delivered on different dates.

Where available, separate tracking information may be provided for each shipment.

Receiving one package does not necessarily mean that all products included in your order have been delivered.

13. FAILED OR REFUSED DELIVERY

If a shipment cannot be delivered because of incorrect or incomplete information supplied by the customer, unjustified refusal of delivery, or failure to collect a parcel, additional reasonable shipping or handling costs may apply where permitted by law.

If a package is returned to the sender, please contact us so that we can determine the appropriate next step.

This section does not affect situations where delivery failure is attributable to us, our fulfilment partners or the carrier and AVEMQRO remains legally responsible under applicable law.

14. CONTACT US

If you have any questions regarding shipping, tracking or delivery, please contact:

AVEMQRO
Operator: Giovanni Perrone
Kriesbachstrasse 6
8600 Dübendorf
Switzerland
Email: support@avemqro.com

We will do our best to assist you with your order.